Annual Customer Survey shows 100% Customer Satisfaction

28 January 2011

Certero today announced the results of the annual Customer Satisfaction Survey. The survey was conducted over a 3 month period and highlights customer feedback on a number of key areas relating to Certero's products, quality of service and relationship with clients'. Certero customers responded to questions on a series of performance-related topics and the company was found to score highly on:

- Overall Performance 

- Customer Loyalty 

- Quality of Support 

- Ease of doing business

The results testify the great level of attention Certero pays to its' customer requirements, the value placed on Certero services and the value of the solutions to the organisation, scoring exceptionally in all categories.

Certero Managing Director John Lunt comments on the importance of the survey in developing the business objectives. "We are extremely pleased as the results reiterate the fantastic customer feedback we continue to receive, resulting in a high level of customer satisfaction."

The annual Customer Satisfaction Survey is an invaluable resource for developing our products and services to suit the needs of our customers. The 100% overall satisfaction indicates that we continue to excel in our area of expertise.

Through doing business well and focusing on our customer needs we continue to build on already strong credentials and deliver outstanding service throughout 2011.  Click here to view the full survey results