Free yourself and your users with Passworks™           

On average, password reset requests make up 10 - 30 percent of all help desk calls, with each request costing from $51 to $147 in labour costs[1]. Many of these calls are from users who have forgotten their Windows password and are unable to logon to their PC. Unless they can speak to a representative quickly and identify themselves they could be without a computer and unable to work for a significant period of time.

[1] Password Reset: Self-Service That You Will Love (Gartner Research Note T-15-6454)

Certero Passworks™ is an easy to use self-service solution that will help you significantly reduce the costs associated with resetting Windows passwords. Users can securely reset their own password and continue working, lowering user downtime and freeing up valuable helpdesk resources. Certero Passworks™ utilises Web 2.0 technologies and can be administered using any modern web-browser. Administrators can define user registration & reset policies, confi gure alerting options and manage, deploy and configure the Passworks™ Client, all from a simple to use web console. Through a simple change to the Windows Login screen, users can quickly launch the Passworks™ Wizard and reset their password.

A number of password reset tools require that users access a web interface to reset their password. With Certero Passworks™ users can reset their password from the Windows Login Screen without having to use another PC. Using a simple challenge/response technique of users picking and answering a series of questions, users can securely reset their Windows password without having to contact your service desk.

Features

• Active Directory Integration with any number of domains
• Full auditing of all password resets either by self-service or administrator
• Add/Edit/Delete questions that your users can choose from during registration
• Configure the number of questions you want your users to answer
• Set the number of allowed attempts before users are blocked
• Reset user passwords through the web interface just like the ‘AD Users and Computers snap-in’, without delegation of ‘Account Operator’ or ‘Domain Admin’ privileges
• Comprehensive alerting to both users and/or administrators
• View password reset reports by organisational unit
• Advanced client-push technology for easy deployment
• Answers stored using one-way encryption
• Works with third party encryption software
• Compatible with all Windows versions from 2000 upwards including server operating systems and 64-bit versions of Windows
• Reset password securely from the Windows Login screen - no need to use a different PC
• Register once from any PC
• Enforces existing company password policies, e.g. Password length, complexity, & history
• Fully encrypted Client/Server communication
• Display your logo on the Windows XP Login Screen
• View the business benefits of Passworks

Certero Products are Compatible with Windows® 7 and have been tested to meet all of the technical requirements to be Compatible with Windows® 7.

For more details please read the 'How does it work?' section and our FAQs.

If you would like more information about Passworks then please contact us using the details at the top of this page or fill in our Online Enquiry Form.