Free yourself and your users with Passworks™           

On average, password reset requests make up 10 - 30 percent of all help desk calls, with each request costing from $51 to $147 in labour costs[1]. Many of these calls are from users who have forgotten their Windows password and are unable to logon to their PC. Unless they can speak to a representative quickly and identify themselves they could be without a computer and unable to work for a significant period of time.

Certero Passworks™ is an easy to use self-service solution that will help you significantly reduce the costs associated with resetting Windows passwords. Users can securely reset their own password and continue working, lowering user downtime and freeing up valuable helpdesk resources.

[1] Password Reset: Self-Service That You Will Love (Gartner Research Note T-15-6454)

Passworks™ | Server

Use the web based management application to set user registration and reset policies, configure alerting options and manage, deploy and configure the Passworks™ Client.

Features

• Active Directory Integration with any number of domains
• Full auditing of all password resets either by self-service or administrators
• Add/Edit/Delete questions that your users can pick from during registration
• Configure the number of questions you want your users to answer
• Set the number of allowed attempts before users are blocked
• Reset user passwords through the web interface just like the AD Users and Computers snap-in without delegation of ‘Account Operator’ or ‘Domain Admin’ privileges
• Comprehensive alerting to both users and/or administrators
• View password reset reports by organisational unit
• Advanced client-push technology for easy deployment
• Answers stored using one-way encryption

Passworks™ | Client

Through a simple change to the Windows Login screen, users can quickly launch the Passworks™ Wizard and reset their password.

Features

• Compatible with all Windows versions from 2000 upwards including server operating systems and 64-bit versions of Windows
• Reset password securely from the Windows Login screen - no need to use a different PC
• Register once from any PC
• Enforces existing company password policies, e.g. Password length, complexity, & history
• Fully encrypted Client/Server communication
• Display your logo on the Windows XP Login Screen
• View the business benefits of Passworks

For more details please read the 'How does it work?' section and our FAQs.

If you would like more information about Passworks then please contact us using the details at the top of this page or fill in our Online Enquiry Form.