NHS Trust reduces calls to help desk with Passworks

Birmingham and Solihull Mental Health NHS Foundation Trust provides mental health care to those people living in Birmingham and Solihull who are experiencing mental health problems.

They serve a culturally and socially-diverse population of over a million spread over 172 square miles, making the Trust one of the largest mental health foundation trusts in the UK.

The Trust employs more than 4000 dedicated staff who are continually working to help people get better and challenge the stigma associated with mental illness.

They were receiving more than 1,000 calls to its help desk every month about password reset problems.

Find out how they reduced these with Passworks in the case studies section.

Ready to Speak to the Team that Makes Our Customers So Happy?