Password Management software for Windows and Mac, reducing password related IT calls by 30%*


With Passworks, enterprise password management is made simple.

With Certero’s password management software, organizations can now address the problem of lost productivity by allowing users to reset their passwords safely and securely, saving thousands of pounds on associated password reset costs. Passworks also provides the ability to report and compare the number of times passwords are reset, either as a self-service action or by an administrator.

  • Provisioned in public or private Cloud, on-premise or any hybrid combination, with full functionality and no compromise
  • Cloud deployments can be implemented in minutes – not months – helping you meet your objectives quicker and deliver value faster than you can with any rival solutions
  • Works holistically and optimally with all Certero products via the Certero Management Platform, comprising one single data source, one UI and one UX
  • Powerful, interactive and customizable reporting functionality
  • Multi-lingual solution

Save Time and Reduce Costs With Passworks

On average password reset requests make up to 10–30% of all help desk calls, with each request costing from $50-$140 in labor costs*. Many of these calls are from users who have forgotten their Windows or Mac passwords and are unable to log on to their PC. Unless they can speak to a representative quickly and identify themselves, they could be without a computer and unable to work for a significant period of time.

Passworks is an easy-to-use self-service Active Directory (AD) password management software solution that will help you to significantly reduce the costs associated with resetting passwords. Users can reset their own password securely and continue working, lowering user downtime and freeing up valuable help desk resources.

A Safe and Secure Password Reset

Passworks can be administered using any modern web-browser. Administrators can define user registration and reset policies, configure alerting options and manage, deploy and configure the Passworks client, all from a simple-to-use web console. Through a simple change to the Login screen, users can quickly launch the password management software wizard and reset their password.

Other password reset tools require users to access a web interface to reset their password. With Passworks users can reset their password from the Windows or Mac Login Screen without having to use another PC or Mac. Using a simple challenge/response technique of users picking and answering a series of questions, they can reset their Active Directory password securely without having to contact the service desk.

Key Features


Passworks SMARTLINK is an alternative way for users to launch the password management software reset wizard at the Windows or Mac Login screen. SMARTLINK mode uses a customized image in the corner of the login screen. It overcomes problems with 3rd party components that do not support GINA/Credential Provider chaining such as the Novell Client or McAfee Safeboot.


Passworks comes with 20 sample questions that you can add to or edit. Registration and reset options such as the number of questions required and the number of attempts allowed can be set according to your company’s policy. A number of sample email templates are provided which can be changed to suit your requirements. Information such as the affected user or the device on which a password reset was performed can easily be inserted into all alerts.


All user responses are stored in the database using FIPS compliant SHA 256 encryption, meaning that no one can find out what answers a user may have entered. In addition, all communication between client applications and the web server is encrypted, meaning data is undetectable even by packet sniffers.


Every action in Passworks is audited so when a password is reset, the computer name and IP address from which the attempt was made is logged in the database. The end user is also sent an email alerting them of the password change, asking them to contact the service desk immediately if they did not do it themselves. These messages are fully customizable within the password management software interface and can be tailored to your requirements.

*Statistics taken from Gartner research note T-15-6454. Note: user registration required to access Gartner articles and content.



Reduce calls to the service desk and improve service to your users


Save support staff’s time, free-up valuable resources and maintain end-user productivity


Maintain an audit trail and alert users and/or administrators when password resets occur


Ensure availability of password-reset service to users 24/7


Users can reset passwords from their own machines – no need to use another device


Save thousands of dollars by avoiding calls to the service desk and the associated labor costs, typically $50-$140 per request


Report and compare the number of times passwords are reset either as self-service or by an administrator


Comply with government programs such as Government Code of Connection (CoCo)


Easy integration with any service desk tool

Birmingham and Solihull Mental Health NHS

See how one of our customers implemented

Passworks helps reduce password-related help desk calls by over 50%

Find out more

Reduce calls to the service desk and improve service to your users